Mall St. Matthews FAQs
GENERAL INFORMATION
Monday–Saturday: 11AM–8PM Sunday: 12PM–6PM
502.893.0312
5000 Shelbyville Road, Louisville, KY 40207
Interstate 265, Exit 20, Shelbyville Rd
10 miles, Louisville
Yes. The mall opens at 10:00am Monday-Saturday, and 11:00am Sundays, for mall walkers.
Yes, dogs are allowed so long as they are on a leash, behave properly, and are cleaned up after by their owners.
Yes
Friday–Saturday, 4PM–8PM, minors must have a parent/guardian 21 years of age or older with a photo ID.
Mall St. Matthews is a smoke-free property.
No
Hilton Garden Inn is located on Mall Property. (502) 690-3325
Contact Mall Management Office: (502) 893-0312
Yes, Gift Cards let your friends, colleagues and loved ones shop where and how they want. Whether it’s at one store or several, the choice is up to them. It’s a perfect gift that’s never sold out. Visit https://www.buyggpgiftcards.com/ to purchase and see complete details.
RESTROOMS & LOUNGES
The food court entrance, next to the Red Robin entrance, and in the lower grandstand next to Aeropostale
The lower grandstand, next to Aeropostale
The lower grandstand, next to Aeropostale
No
Food court has plenty of general seating. In front of Dillard’s (Men’s and Women’s), in the Zappos Unboxed Wing, in front of Hollister near Forever 21.
SERVICES
Yes, the Children’s Play area is located in the Dillard’s wing.
Yes. We have a children’s play area located in the Dillard’s wing
No
Yes. Cinemark is on the opposite side of the mall as The Cheesecake Factory.
No
No, however our mall is dog-friendly.
No
No
Yes. Massage chairs are located near JCPenney, near Forever 21.
Yes, during the holidays
No
No
Yes. Please contact security (502) 648-7358
Security dispatch will utilize CC cameras and patrol to assist. Contact security (502) 648-7358
Security will tow unattended vehicles after 3 days. Each day a vehicle is unattended, they will receive a tow sticker. Once 3 stickers are on the vehicle, it will be towed.
No
No
Mall Management Office, Food Court, behind Charley’s Cheesesteaks
STORES & DINING OPTIONS
No
Food Court only
PARKING & VALET
Yes, behind the food court entrance.
No
No
No
SECURITY
502.648.7358, located at the food court, behind Charleys Cheesesteaks
Mall Management Office, Food Court, behind Charley’s Cheesesteaks
Yes. Contact (502) 648-7358
No
No
AMENITIES
Manual wheelchairs are available. Please visit the mall management office in the food court, behind Charleys Cheesesteaks
Yes, strollers are available to rent at the El Nopal entrance and at The Cheesecake Factory entrance.
Yes, mobile charging stations are located in general seating areas near the food court.
There is an ATM in front of JCPenney, and near the Food Court.
No
Yes. One at Cheesecake Factory entrance, one at El Nopal entrance.